One of the things I do where I work is answer or forward on questions addressed to our generic e-mail address. Most of the e-mails need to be sent to one of our divisions, I field a handful of the questions, and the rest are either too bizarre or just angry e-mails that don’t warrant a response.
If I could, I would answer the ones that fell into the last category. But if I answered them in the way I wanted to, I’d probably get fired. Case in point- one e-mail I recently received:
My adult son has moved to another state. How do I fix this?
That’s it. That’s all it said. I wanted to respond: “Hire a bounty hunter. I hear Boba Fett is cheap.”
But I didn’t.
How would you respond?